It’s now more than a year since the beginning of Covid-19, a pandemic that has overthrown every social and economic norm we were used to. Following its rapid spread, a shocked world was forced to find new ways, new solutions to get by in an unfamiliar environment. Perhaps when this is all over some of our new habits will remain, bringing with them exciting and previously unforeseen new developments. Or perhaps the only things this challenging time will leave us with are scars. Regardless, the goals, the needs and the drivers remain the same even if the framework is different. Adaptability is, and remains to be, at the core of our evolution.
The start of this new tourism season finds us, or at least should find us, better prepared than the first. On the medical side, our knowledge of Covid-19 places us in a far better position than we were this time last year, when everything about the virus, its function and treatment, was unknown. There are now many vaccines, and the western world is being vaccinated at a rapid rate. Governments and other institutions have adapted their policies to deal with domestic disruptions, sometimes successfully, other times less so. Although the financial loss at both a macro and micro level is colossal, household savings appear to be significantly increased. The psychological fatigue of the population is accompanied by a very strong desire to return to what was previously considered a given, with free social activity and travel as a priority. Evidence from a number of studies, research papers and analyses leads to the conclusion of an expected v-shaped recovery for travel. In China, which preceded the cycle of the pandemic, recovery has already been seen, surpassing even the most optimistic forecasts with a full return to pre-pandemic levels.
The progression of the tourism season of 2021, despite epidemiological data suggesting it appears to be in danger, depends on our choices and the speed of which they are received. In 2020, the lack of a stable framework between feeder countries and destinations, an inability to communicate and adopt a consistent framework between them, and the consequent failure to create reliable operations for the tourism network despite enormous efforts by stakeholders, led to what is now the biggest blow and biggest threat to world tourism: the loss of consumer trust. Only through a stable framework, even if it seems more restrictive than what is deemed necessary, can we achieve the best possible outcome under current health and safety regulations, safely capitalising on an intense desire for holidays. The retrospective success or failure of 2021 will determine the extent of the impact of the next two years on the tourism industry, shaping how its network will function for the next five to ten years.
At DHR Services, we have a history in the hospitality industry that spans back to 1964. We hold the experience of having been present in all the phases of our country’s tourism sector over the past six decades. We collect data from hotels scattered throughout the country, liaising with our clients and partners, and providing a trustworthy, safe and efficient service for the design and implementation of their investments. We constantly look out for trends in the world tourism ecosystem, collecting data and evaluating dynamics. Our cooperation with institutional investors abroad and upscale hotel franchisors strengthens our vision with a global outlook and direct access to the starting point of developments. However, in our current times, experience, dedication and structured research are not enough. Now is the time to open up even more. Now is the time to listen very carefully to the community.
The white paper serves to address these aforementioned topics, looking forward to the future while opening up productive dialogues in the present. It is time to evaluate this new era, gathering the views and predictions of top figures in the tourism and investment sectors, and exploring how these two sectors will coexist with the shared goal of development and growth. There were five key issues set for evaluation: visitor intent, distribution, market disruptions, long-term perspectives and new opportunities. For answers, we turned to leading institutional figures and entrepreneurs in tourism, international hotel executives, Greek and international financial institutions, leaders of the travel industries in both Greece and abroad, and also technical participants of a classic output. In addition, we have commissioned Metron Analysis to conduct quantitative research on top executives in the travel industry serving to record the effects of the pandemic, travelers’ reactions and sentiments, and most importantly, their intentions for the future.
Greece has potential, and Greece is ready. New policies are steering the nation in the right direction, investment appetite is huge and apparent, and there are strong prospects for improvement and development even greater than those seen in 2019. The next decade will be an adventure, a journey into the new era. As we step out of the darkness and into the light, we must still watch our steps. We need a guide, we need a safe and sustainable path to walk on and we need teams and partnerships.
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Appointed General Manager for a number of worldwide hotel brands, with extensive knowledge of the hospitality and tourism industries in Greece and abroad.
He has worked for some of the world’s largest international hotel groups, including Hilton Hotels & Resorts and InterContinental Hotels Group in Greece, as well as Rotana Hotels & Resorts and Al Bustan Rotana Hotel in the UAE.
He successfully handled the whole renovation and reopening of Hilton Athens as an Asset Manager for the ex-Ionian Hotel Enterprises SA Subsidiary of Alpha Bank.
Yiannis has held General Manager positions with Melia Hotels International in Dubai and Athens, and formerly controlled 5 Grecotel Hotels & Resorts facilities.
Natalia boasts a wealth of experience in Sales Management within the hospitality industry, having collaborated with both Regional and Global Brands across a range of hotel types including resorts and city hotels.
A human oriented, creative and resourceful person who enjoys meeting new people and learning about other cultures.
A highly perceptive, quick learner with the competence of thinking out of the box when in need of tackling new challenges that require creative problem solutions.
Dakis is a seasoned IT professional with extensive knowledge and expertise in hotel IT systems.
Dakis has earned a reputation as a recognized IT and dependable specialist in hotel IT solutions with over 25 years of hands-on experience in the sector. He is enthusiastic in staying up-to-date with industry developments and technology.
He has a thorough grasp of hotel property management systems and offers secure solutions and ongoing assistance to ensure that properties function at optimal performance.
He has worked for airlines, transportation firms, IT companies and software houses, tiny boutique hotels, and huge multinational hotel networks.
Maria has an extensive background in hospitality sales management. She has spent the last 8 years working in the Sales department of DHR Services, establishing strategies for Domotel Hotels and Resorts.
She is in charge of all properties’ Sales Operational Planning, ensuring strategic sales management for long-term growth.
Her ability to create and implement successful sales plans has resulted in considerable sales growth and profitability for all of the hotels managed by DHR services.
Strategic Marketing & Communications expert with a proven track record of developing successful marketing campaigns and corporate communication plans, building brands, driving digital transformation, and achieving measurable business development. Her academic background in Economics, Marketing, and Digital, along with her 25 years of experience in the SE European services industry, provides her with a breadth of insight and expertise across all client touch points. As a seasoned marketer with a diverse professional background in Banking, Hospitality, and Technology, she specialises in developing and implementing strategies and comprehensive marketing plans to assist organisations in achieving their business objectives.
She has continuously exhibited a flair for innovation and a drive to staying ahead of industry trends throughout her career. Her ability to think creatively and strategically, along with strong customer-centric expertise, enables her to provide the highest quality of service to startups, listed companies, and international brands.
Matina has 25 years of experience in the hospitality industry, having worked in some of Greece’s largest hotel chains (Grecotel Hotels & Resorts) as well as a global chain (Accor Hotels) in various managerial roles in Reservations, Banquet, and Sales in a variety of hotel types (resorts, city, and airport hotels).
She has taken part in new hotel openings as well as various hospitality events.
She is currently in charge of corporate sales for all seven Domotel Hotels & Resorts facilities, as well as new business development.
She is continuously developing relationships with corporate clients and works closely with Reservations, the Banquet Department, and Senior Management to enhance sales and provide exceptional customer service.
Foteini has over 16 years of experience in the hospitality sector and specializes in revenue management, guest satisfaction, and strategic planning.
The majority of her professional career was spent with one of the largest international hotel groups, Hilton Hotels & Resorts, where she worked in various positions for more than a decade.
Her current responsibilities include maximizing profitability by creating pricing strategies and responding swiftly and decisively to demand patterns.
She is involved in every hotel opening and is in charge of room revenue forecasting and budgeting.
Michalis has 22 years of expertise in hospitality and is well-versed in developing Procurement Strategies, as well as controlling the company’s sourcing skills and supply chain. His skill is in locating and analyzing suppliers, goods, and services, negotiating contracts, and obtaining the most cost-effective arrangements while maintaining quality.
He is a proud member of the Chamber of Commerce and Industry of Thessaloniki.
She earned a Master of Science degree in Earthquake Engineering and Structural Dynamics at Imperial College of Science and Medicine in London after studying Civil Engineering at Aristoteles University in Thessaloniki.
She was the co-founder of PMA Engineering, a new design firm in Greece, fifteen years ago. She was in charge of the company’s quality evaluation and management, as well as staff training and appraisal, as well as the implementation and management of ISO 9001: 2008.
She entered the profession of human resources because she wanted to work with people and help them achieve their full potential. During her time at Domotel Hotels & Resorts, she pioneered a data-driven and analytical approach to human resource management, as well as unique training and development initiatives to help workers grow and thrive.
She collaborates closely with teams across properties to ensure that workers are well suited to their tasks and that HR policies and processes are in line with business objectives.
Manolis is a C-level executive with 28 years of experience in high-level roles in the hospitality sector, including Managing Director of Chandris Hotels & Resorts, where he oversaw five hotels, Board Member of SETE (Greek Tourism Confederation), Member of the External Advisory Board of the University of the Aegean, Project Director for hotel renovations and new hotel openings, and Executive Consultant of SGS, a leading multinational certification company in Greece, for the establishment and development of the Hospitality Department.
Experienced in managing complex daily business operations, establishing strategic policies and parameters that drive operational efficiency, managing staff and creating productive working environments, creating advanced business process improvement plans and profit analysis reporting systems that improve procedures, business performance, and bottom-line profits.
He graduated from Athens University of Economics and Business (former ASOEE), Greece, and possesses an MBA from the University of Wales, Cardiff Business School, as well as an MSc in Hotels Operations from the Institute of Higher Education in Glion, Switzerland. He was a champion in the 100-200-4x100m relay and was a member of the Greek National Athletics Team.
Nephelie graduated with honors from the National and Kapodistrian University of Athens with a Bachelor’s degree in Economics, demonstrating an early interest in numbers and analytical thinking. What distinguishes Nephelie is her steadfast devotion to combining her financial talents with technology.
She began her Android programming adventure motivated by a desire to use technology for financial empowerment. She not only mastered programming languages such as Java and Kotlin, but she also gained a thorough understanding of mobile app development via devotion and hard effort.
Her outstanding achievements in Android development were further emphasized by her receipt of four extremely competitive scholarships during her academic career. Nephelie embodies the ideal combination of analytical rigor and technological inventiveness as a financial analyst with a stellar track record in Android development. Boasting a track record of academic recognition and a dedication to pushing the limits of what’s possible in every integrated subject.
Konstantinos studied Economics at the University of Piraeus and has a financial and accounting professional background, as well as seven years of business experience.
He is an expert in financial management and reporting, and he oversees DHR Services’ financial operations, including budgeting, forecasting, financial analysis, and reporting.
He works closely with the upper management team in order to create and implement strategic financial strategies that will drive development and profitability.
Helen has worked in marketing for 18 years, in global corporations, managing brands not only in Greece, but also in other European countries such as Cyprus and Malta. She was in charge of increasing brand recognition, market share, and ultimately sales for a number of well-known firms, propelling them to the top of their respective industries.
She manages marketing plans for all 7 Domotel Hotels & Resorts facilities in online and offline media, with the goal of increasing brand recognition for target demographics not only in the Greek market, but also internationally.
She is always researching the competitors, promoting facilities, and taking efforts to develop great customer connections.
Minas is in charge of optimizing Domotel Hotels and Resorts’ online presence and distribution, as well as improving the hotels’ online performance. He is a highly motivated and hardworking professional with over 20 years of experience in various sectors of the tourism industry, specializing in ecommerce and online media channels.
Innovative ideas and a “can do” attitude define his creative personality.
Able to meet deadlines in a professional and timely manner.
After completing her Bachelor in Business Administration (Minor in Science and Economy) at the American College of Thessaloniki, she continued with an MBA in Hospitality Marketing at Les Roches School of Hotel Management in Switzerland and a Diploma of Higher Education in International Tourism “The French approach” from the Universite Paris I Pantheon Sorbonne. She has been running the family owned hotel for almost twenty years, initially as an Operations Manager and later on as General Manager and CEO. She has been a member of the Board of Directors in Thessaloniki’s Hotels Association and has participated as a guest speaker in several lectures and seminars such as Yield Managementin Les Roches (Bluche, Switzerland), and Operations Management Principles and Housekeeping Principles in CMH (Paris, France).
Konstantinos Alexopoulos has been a professional in the Greek hospitality industry for two decades with extensive experience in hotel
management, operation and consulting. He is the CEO of Domotel Hotels & Resorts Group, which has a history of more than 15 years in its current form and a heritage in the hospitality sector which began in 1964. Additionally, he holds the position of CEO at DHR Services,
supporting hospitality brands through his extensive know-how in the industry; both positions are reinforced by his ten years of experience in the construction sector in Greece and the Balkans, which furthered his knowledge of local markets. Having completed his Degree as a Civil Engineer at the Aristotle University of Thessaloniki, he continued with a Master in Science in “Construction Economics and Management” in UCL and a Master of Arts in Hospitality Management in Middlesex University. Furthermore, he has attended two complementary training programs in finance and management at the University of Macedonia. He is a member of the Board of Directors of the Greek Tourism Enterprises Confederation (SETE) and the treasurer of the Board of Directors of the Institute of SETE, a member of the Leadership Committee of the Hellenic – American Chamber of Commerce and holds positions in a number of Boards of Directors of other organizations.