we advise,
we grow,
we operate
WE SUPPORT THIRD PARTIES WITH THEIR INVESTMENTS
Welcome to DHR Services, an established hotel management company, where excellence meets hospitality. We bring a wealth of expertise, with a dedicated team of professionals offering bespoke and tailor made services, ranging from Development and Hotel Management to Commercial & HR Support. Explore our portfolio of achievements and discover how we can transform your property into a distinctive destination.
DHR Services is artfully projected like a lighthouse in your path to success, we are a trustworthy and committed partner, to experienced or prospective hoteliers, shedding light to every segment of your hotel business.
OUR IDENTITY
THE LIGHT
We are DHR Services, a distinguished management company offering a wide range of bespoke services for hotels and hospitality professionals. Having being hoteliers ourselves and owners with a legacy dating back to 1964, we approach every hotel as if it were our own. We believe that behind every hotel lies an interesting story, waiting to be told. That’s why we go beyond hotel management; we craft success stories that connect deeply with both owners and investors while curating, partnering closely with hotel teams, unforgettable memories for our guests.
We want to be your strategic partner, guiding you with the necessary expertise through every phase and providing high-end solutions tailored to your needs. Rooted in sustainability, our ethos drives every decision we make, fostering everlasting benefits for our partners and the community as a whole. We guarantee that every service we provide will exceed your expectations, touching upon every detail of the project, will contribute fundamentally to your hotel’s success. It’s more than maximizing profits; it’s about creating long-lasting value.
INSPIRATION
Excellence, integrity
and innovation defines
everything we do
Just like a lighthouse built on a rock, in an ocean of endless sea, sheds light to captains who travel in the dark, to find their path, the same we do by enlightening hoteliers with our knowledge and plans to succeed with their investment by shedding light to all parts of their business.
At DHR Services, we go beyond traditional hotel management. We guide our partnerships through every step of each process, from expert consultations to cutting-edge revenue generation. We work to the highest standards, on a higher level of business intelligence fed by research and knowledge, woven by a behavior of honesty and transparency. Our passion for pioneering customized solutions and leading international brands guarantees that your hotel business will reach its full potential.
Going Beyond
Hotel Management
DHR Hotelier
services
ASSET MANAGEMENT
WE SHED LIGHT ON ASSET MANAGEMENT
By maximising your asset value throughout the investment cycle
At DHR Services, we are maximizing asset value across the investment cycle. By representing investors closely, we optimize partnerships with operators, implement processes from start to finish, to achieve maximum return on investment.
OUR SERVICES
- Assessment and optimization of business plans
- Networking with investors and operators, acting as the owner’s representatives
- Supervision of financial and operational performance with detailed reports on Financial Health indexes
- Structuring and overseeing budgetary processes
- Fundamental advisory services on operational and investment strategies
- Optimizing cash flow and working capital
- Reports on competitive and macroeconomic environment
- Development of repositioning strategies to maximize returns
HOTEL MANAGEMENT
WE SHED LIGHT ON HOTEL MANAGEMENT
By making your hotel profitable implementing swift, tailor-made and sustainable business plans
We take responsibility to manage hotels on behalf of hotel owners and investors, whether branded or privately labeled. We exclusively operate the acclaimed “Domotel Hotels & Resorts” chain and serve as White Flag Operators for leading international brands. Our hands-on approach delivers profit-driven results, optimizing operations and supporting agreed strategies and plans.
OUR SERVICES
- Annual budgeting and feasibility studies
- Hard and Soft Management
- Monthly reporting of Financial and Operational Performance
- Property improvement plans and CAPEX budgets
- Design and execution of Sales and Marketing plans
- Revenue Management
- Enforcement of Operational Standards & procedures
- HR management, recruitment and evaluation of Executives
DEVELOPMENT MANAGEMENT
WE SHED LIGHT ON DEVELOPMENT MANAGEMENT
By guiding hotel owners and hotel teams from idea and conception into reality
We act on behalf of owners, engaging in every stage of opening a new hotel, from Opportunity Definition to Property Construction, to Launching the new hotel and ensuring successful and detailed Property Operation.
OUR SERVICES
- Customer interactions research, clearly understanding needs and their expectations
- Guidance and supervision of architects at the design stage
- Planning and prioritizing project development activities to customer standards
- Project execution within project timeframe and budget
- Responding as a primary contact to partners’ inquiries
- Negotiations with clients to effectively establish contractual terms and agreements
- Preparing proposals, developing plans with detailed budget allocations
- Resource management and evaluation for project implementation
- Identifying and evaluating potential risks and technical challenges, when implementing mitigation strategies
- Cash flow analysis to guarantee financial sustainability
- Analyzing and resolving project challenges and unexpected disruptions
HOSPITALITY CONSULTING
WE SHED LIGHT ON HOSPITALITY CONSULTING
By leading you to success through collaboration
We offer a complete range of consultancy services to hoteliers, from sourcing, evaluation and space planning, to feasibility studies, strategic positioning and final project assessment.
OUR SERVICES
- Underwriting and due diligence support
- Leading architectural and operational plans during the design stage
- Strategy development and repositioning guidance
- Hospitality Feasibility studies
- Pre and post-opening consultancy support
- Hotel Performance Health Check
- Food and Beverage (F&B) consultancy
BRAND SELECTION
WE SHED LIGHT ON BRAND SELECTION
By guiding you to select the most suitable brand for your hotel
We are proud partners with the world’s leading international hotel brands, serving them as trusted “White Flag” Operators. Our commitment to excellence ensures that the brand we select on behalf of our clients meets their needs and upholds the highest standards of quality and prestige in the hospitality industry.
OUR SERVICES
- Product analysis and definition of client’s needs
- Market analysis and brand sourcing
- RFPs and structured tender process
- Proposal evaluation
- Terms and contract negotiations
HR SUPPORT
WE SHED LIGHT ON HR AND RECRUITMENT
By fueling motivation, selection criteria and attracting professionalism
We ensure that your team is empowered and ready to deliver exceptional hospitality experiences. From recruitment to training and budget management, we provide extensive support on managing your human resourcing, for hotel success.
OUR SERVICES
- HR Budget Management
- Recruitment and training coordination
- Development of HR operational procedures
- Monitoring and evaluation of employee performance
- Implementation of “Mystery Shopping” tactics
COMMERCIAL SERVICES
WE SHED LIGHT ON COMMERCIAL SERVICES
By elevating your hotel reputation and boosting sales performance
Our Sales, Revenue and Marketing teams crafts strategic commercial plans to significantly increase your hotel sales performance, both online and offline. The end result is a set of overall actions that drive the overall profitability of your hotel business.
OUR SERVICES
- Pricing Strategy
- Hotel Online Sales Management
- Sales Strategy
- Revenue Optimization & Yield Management
- E – Commerce Strategy
- Marketing & Digital Marketing Strategy
SALES & MARKETING PLAN
We specialize in crafting and implementing bespoke marketing strategies, through plans designed to attract and retain hotel guests and international travellers. This involves harnessing the power of digital channels, social media platforms, and impactful content marketing. Additionally, our approach includes formulating tactics to increase direct bookings, which encompasses optimizing websites, developing engaging loyalty programs, and creating compelling promotional offers tailored to specific target audiences.
REVENUE MANAGEMENT
We implement sophisticated dynamic pricing strategies, aligned with demand fluctuations, seasonal variations. Via detailed market analysis, we optimise the revenue streams of a hotel. Furthermore, we efficiently manage distribution channels to enhance our reach to a wider audience, resulting into higher optimised direct booking rates.
We strategically enhance revenue streams, we elevate profitability, we boost customer satisfaction, and augment the overall commercial effectiveness of properties. We are dedicated to assisting properties in achieving sustainable growth and maintaining a competitive edge in the ever-evolving hospitality industry.
MEET THE TEAM
WHO WE ARE
DHR services brings a world of hospitality excellence all in one place, one team. Each member brings a unique blend of expertise, passion and innovation, driving your project towards new heights, resulting in profitability and project success.
DHR VOICES
Client testimonials that tell our success story
VASSILIS PITOULIS
OWNER, DOMOTEL AGIOS NIKOLAOS
"Konstantinos Alexopoulos, as a hotelier himself, had the needed know-how to point out the unique characteristics of our hotel and provide rare professionalism in hotel management and expertise in personnel training. A long- lasting collaboration that transformed and uplifted our hotel services."
MARINA EFRAIMOGLOU
OWNER, EUPHORIA RETREAT
"Having a vision of developing an innovative product in a field of work out of your past experience is challenging. When that product aims to become part of the global elite in its sector, you definitely need the knowledge and professional advice of a structured organization to guide you through that journey. DHR Services was on board from the beginning (planning and design phase) until the opening of the hotel as a valuable advisor and a professional team player. Their flexibility at combining hard numbers and strict procedures with the necessary sensitivity to my vision was very important, given the particular needs of the project. Especially Konstantinos has been close to me all the way both as a reliable advisor and a good friend. He has a very good knowledge of the hotel industry in Greece, he is trustworthy, hard working and soft spoken even in tense situations. At the challenging times we have faced because of Covid-19, he was the person I turned to for advise and practical support."
CHRISTOS GRIGORAKIS
MANAGING PARTNER, CHRYSALIA HOSPITALITY GROUP
"It has been a great pleasure and privilege to have appointed DHR Services as our hotel operator in our newly developed Aegon Mykonos, Autograph Collection by Marriott International. The DHR Services team has really made a difference completing and guiding our staff with their rich knowledge of the industry, detail-oriented approach and organisation. We really feel that we are more than business associates, we are part of the same family. We could not have made a better choice."
THOMAS BOSZKO
PARTNER ALCHEMY PARTNERS LLP & ALCHEMY SPECIAL OPPORTUNITIES LLP
"Konstantinos and I worked together for over a year looking at hotel opportunities in Greece. The project was going well until we paused it due to Covid-19. We spend almost 2 years looking for a partner in Greece who would be sufficiently competent, professional and institutional to guide us through the Greek market, and we could not have made a better choice than Konstantinos. He is entirely trustworthy, honourable, knowledgeable and experienced, I would have no hesitation in recommending him whole heartedly for anything hotel related. I would be delighted resume our partnership post Covid-19 as he was a delight to work with (and we are not the easiest partner!)"
YIANOS GRAMATIDIS
SENIOR PARTNER, BAHAS, GRAMATIDIS & PARTNERS
"One of the pleasures and challenges associated with the practice of business is to work with far ahead looking and sophisticated clients as DHR Services. I was and I am still impressed with the high organizational level of DHR Services and its deep and long experience in hospitality matters. Konstantinos Alexopoulos, CEO of DHR Services, is the epitome of a deal maker as he has a strong feeling and foresight for new deals and synergies. Finally, their expertise in hotel management and in the structuring of hotel management relations and contracts is exceptional."
ANNIVAS VASILOPOULOS
MIRCS, FOUNDER & MANAGING DIRECTOR, ANICON SUSTAINABLE PROJECT & CONSTRUCTION MANAGEMENT
"I highly recommend DHR Services and Konstantinos Alexopoulos, with whom we have successfully collaborated on several projects over the past few years. Our relationship has been characterized by excellence, reliability, and outstanding results. From the start, Konstantinos and his team have demonstrated a keen understanding of our project requirements, consistently delivering solutions that exceed our expectations. Their commitment to quality and client satisfaction is unwavering, with Konstantinos leading his team with a clear vision and meticulous attention to detail. Moreover, Konstantinos's approachable demeanor and deep industry knowledge make him an exceptional partner. His proactive communication and problem-solving skills have greatly contributed to the seamless execution of our projects. I wholeheartedly recommend DHR Services and Konstantinos Alexopoulos to any organization seeking a reliable and proficient partner."
ALESSANDRO LATAZZIO
GENERAL MANAGER, SEMELI COAST MYKONOS, CURIO COLLECTION BY HILTON
"Choosing the right brand for our hospitality establishment was a daunting task, but DHR Services made it a seamless and rewarding experience. Their team's deep industry knowledge and meticulous attention to detail helped us navigate through a myriad of options with confidence. From market analysis to contract negotiation, they provided invaluable guidance every step of the way. Thanks to their expertise, we found the perfect brand that perfectly aligns with our vision and values, setting us on a path to success in the competitive hospitality market."
